We normally ship using UPS.
We have found them to be highly reliable and responsive to resolving any problems that might arise.
We can also use the carrier of your choice and your account number.
We normally ship UPS Ground in the US, UPS Standard to Canada and UPS Express Saver to all other locations.
If you require any other types of urgency or carrier, we need you to clearly specify this information on your order to us.
We make every effort to ship in stock items the same day. This is not always possible due to order backlog. Larger orders will also take longer. We need you to let us know how urgent your requirements are so that we can properly prioritize.
It is possible to do same day (counter-to-counter, or point-to-point) shipments for emergency situations.
Shipping charges can be determined by completing an order or quote online. We can also provide this for you if you contact us by phone, fax, or email.
The product prices do not include shipping or insurance. Our default method is to pre-pay the shipping and add it to your invoice. We charge the standard UPS rates. We do not normally charge handling fees.
We will gladly provide shipping quotes if requested, and can also provide weight and dimensions. If you require a Pro Forma Invoice, please let us know if you want us to quote shipping or if you will use your carrier account number.
We are only authorized to collect sales tax for shipments to addresses in New York State. For all other locations, the purchaser is responsible for paying any uncollected taxes or duties to their local authorities.
Most items will ship from our headquarters in Rochester, New York in the US. Rochester is about 300 miles (approximately 500 km) northwest of New York City.
We will normally send you the tracking number of your shipment via e-mail once the item has shipped. For this reason it is important that you include your e-mail address on your registration or quote.
Hours of Operation
Our normal business hours are 8:00 AM (0800) to 5:00 PM (1700) Eastern Standard Time, Mondays through Fridays. We check our messages frequently and will do our best to meet your needs at other times.