2-Year Warranty

Every part and repair from Classic Automation is backed by a 2-Year warranty. We stand behind our products with straightforward coverage and a simple claims process so you can get back up and running fast.

Warranty Coverage

2-Year CA Supply Warranty

The warranty term is 2 years from date of shipment unless stated otherwise in the part description. We warrant that the item will be free of functional defects under normal operating conditions within the warranty period. You must contact us for a return authorization and return the defective unit within 30 days of reporting the defect. In most cases, Classic Automation will cover return shipping and the shipping of any replacement using its approved shipping method.

Surplus Parts & Repairs Covered

Our 2-year warranty applies to both surplus parts purchased from our inventory and items repaired by our in-house technicians.

Replacement or Repair Solutions

If a defect occurs within the warranty period, we will either send you a replacement part or repair the defective unit at no charge to you.

Refund Option

If we determine a replacement or repair is not possible, we will issue a full refund of the original purchase price for the defective item.

Return Policy

What We Cover

We want you to be satisfied with your purchase. If a part is defective or you need to return an item, the process below outlines your options and next steps. All returns require a Return Authorization (RA) number issued by Classic Automation before shipment. Items returned without an RA number may be refused. Products must be returned in the same condition as purchased, securely packed, and clearly labeled with the RA number on the outside of the box. Include a description of the issue and a copy of the original invoice or order number.

Warranty Returns

Defective items within the 2-Year warranty period may be returned for a free repair, replacement, or refund. Contact us to obtain an RA number before shipping.

Surplus parts sold by Classic Automation within the warranty period
Repair services performed by Classic Automation within the warranty period

Non-Warranty Returns

Non-warranty returns will not be accepted after 30 days from the invoice date. A 20% restocking fee may apply. Refunds are issued only upon receipt and testing of the returned item.

Surplus parts returned within 30 days of invoice (restocking fee may apply)
Repair services outside warranty scope, subject to evaluation

What is not covered

Warranty Exclusions

The warranty does not cover defects resulting from misuse, improper installation, unauthorized modifications, electrical surges, environmental damage, or normal wear and tear. Items must be operated within the manufacturer's specified parameters.

Classic Automation is not an authorized distributor or representative of the original equipment manufacturers. All warranties are issued by Classic Automation and will be honored by Classic Automation. Factory warranties from the original manufacturer may not apply.

Physical damage, water damage, or damage from electrical surges or power spikes

Unauthorized repairs, modifications, or tampering with the item after purchase

Operation outside the manufacturer's recommended specifications or environment

Consumable components, batteries, fuses, or items subject to normal wear and degradation

RA Process

How to Start a Return

Follow these steps to initiate a return or warranty claim. Our team will guide you through the process and respond within 24 hours.

Call +1 585-241-6010 or email customerservice@classicautomation.com to request a Return Authorization (RA) number.

Receive Your RA

You will receive an email confirmation with your RA number and detailed shipping instructions.

Pack & Ship

Securely pack the item, include the RA email printout and a description of the issue, and label the box with your RA number.

Resolution

Once received, our technicians will test the item and process a repair, replacement, or refund based on the warranty status.

Important Shipping Notes

Ship the item to the address provided in your RA email. Do not send returns to our facility without prior authorization. Classic Automation is not responsible for items lost or damaged in transit that are not adequately insured by the sender.

For warranty claims, we may provide a prepaid shipping label at our discretion. For non-warranty returns, the customer is responsible for return shipping costs.

Part Conditions

Understanding Part Condition Levels

Every part we sell is clearly labeled with a condition level so you know exactly what you are getting. Factory New items are covered by the original manufacturer's warranty. All surplus and repair items are covered by our own 2-Year CA Supply Warranty.

Condition	Description	Warranty
Used/Refurbished Used	These parts have been previously used, but are in good condition and clean. They have been refurbished but may have minor cosmetic or superficial flaws.	2-Year CA Warranty
Factory New New	These are new and current items that are procured directly from the manufacturer.	Factory Warranty
New In Sealed Package New	Parts are new. They have not been used and still have their original package seal intact.	2-Year CA Warranty
New in Original Package New	These parts are new. The packages were not originally sealed by their original manufacturer.	2-Year CA Warranty
New In Opened Package New	These parts are new. They have not been used, but their original packaging has been opened or the packaging is significantly aged.	2-Year CA Warranty
New Without Package New	These parts are new. They have not been used, but their original packaging is no longer available.	2-Year CA Warranty
Repair Service Service	Classic Automation will repair your item for the price and turnaround time listed. Go to our Repair page to learn more.	2-Year CA Warranty

Note: Some items may not include all factory new accessories such as mounting brackets, connectors, keys, manuals, CDs, etc. Surplus parts might not be the most recent version, revision or date code currently offered by the original vendor.

Frequently Asked Questions

Common Questions

Our standard warranty is 2 years from the date of shipment. This applies to both surplus parts and repair services unless otherwise stated in the product description.

Contact us to obtain an RA number. Once we receive and test the returned item, we will repair or replace it at no charge. If neither option is available, we will issue a refund.

Yes, non-warranty returns are accepted within 30 days of the invoice date. The item must be in its original purchased condition. A restocking fee may apply, and you will need an RA number before shipping.

Yes. All returns require a Return Authorization number issued in advance. Items received without an RA number may be refused. Contact us by phone at +1 585-241-6010 or by email at customerservice@classicautomation.com to request one.

Yes. All items repaired by Classic Automation carry the same 2-year warranty from the date the repaired item is shipped back to you.

In most cases, Classic Automation will pay for return shipping and the shipping of the replacement using its approved shipping method. Classic Automation may provide a prepaid shipping label. For non-warranty returns, the customer is responsible for return shipping costs. We recommend insuring the package for its full value.

Classic Automation is not an authorized distributor of the original equipment manufacturers. The original manufacturer's warranty may not apply. However, all parts are covered by our own 2-year CA Supply Warranty.

Need Help with a Warranty Claim or Return?

Our team is ready to assist. Call us at +1 585-241-6010 or email customerservice@classicautomation.com and we will get back to you within 24 hours.

These warranties are given in lieu of any other warranties, either expressed or implied, including any warranty of merchantability, fitness for a particular purpose, and/or non-infringement, all of which are hereby disclaimed. In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product. We shall not be liable for any consequential or indirect damages or lost profits, whether or not advised of the same.

Limitation of Liability

Classic Automation's liability shall be limited to the repair or replacement, at our sole discretion, of any defective product free of charge to the customer. If we determine that the product cannot be repaired or replaced, we will refund an amount equal to the original purchase price.

In no event shall Classic Automation be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product. Classic Automation shall not be liable for any consequential, incidental, or indirect damages, or for loss of profits, whether or not advised of the possibility of such damages.

This warranty is given in lieu of any other warranties, either express or implied, including any implied warranty of merchantability, fitness for a particular purpose, and/or non-infringement. All faulty units will be inspected and tested upon their return to our facility.

Classic Automation · 800 Salt Road, Webster, NY 14580 · +1 585-241-6010 · Sales@classicautomation.com