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Feedback - Spare Parts and Repair Services 

At Classic Automation employees are customer-driven and dedicated to delivering quality work with fast turnaround. We aim for the highest levels of customer satisfaction and stand by our parts and repairs with an industry leading 2-year warranty. Highly-trained technicians provide expert repairs and troubleshooting assistance. Downtime is taken very seriously so we strive to get you up and running as quickly as possible.     

Check out what satisfied customers are saying:

"Thank you so very much, outstanding customer service!  You are now my first call for all my future automation needs!"
Ray Villano
Accel Aviation Accessories LLC, Fort Meyers, Florida

"We received the part early this morning. Thank you to you and your team for getting this processed and shipped to us so quickly. I appreciate the great service!"
Steve Olko
Data Reproductions Corporation, Auburn Hills, Michigan

"Thanks so much for your awesome help 😊 It was truly such a great experience working with you. Thanks again and I look forward to working with you again in the near future."
Elizabeth DeOliveira
The State Group, Ontario, Canada

"Thank you so much, we received our modules and the press is up and running!"
Layne Wright
EP Graphics, Berne, Indiana

"I have said this before but you guys are really good to work with.  Amazed at the components you have on hand and prompt replies."
Todd Boettcher
Advanced Fiber Products, LaCrosse, Wisconsin
"Thank you for your prompt service…For the second time Classic Automation has come through. Thank you again."
Peter Risbara
Risbara’s Greenhouse Inc, Portland, Maine

"Thank you for your excellent communications. You sure make my job easier!"
Russ Parker
Flanders Electric Motor Service Inc, Evansville, Indiana

"Thanks for the excellent service. "
Tony Dew 
American Greetings, Ripley, Tennessee

"You can wear that SuperHero cape proudly!!! Thank you for your stellar customer service!"
Cheryl Hurst
US TOOL GROUP, Farmington, Missouri

"Thank you for your hard work and staying on top of this order for us!"
George Baumann 
Wolseley Industrial Group, Indianapolis, Indiana

"Thank you very much for the great service, we will be using you in the future for our repair needs."
ESR Motor Systems, Houston, Texas

"I really appreciate your going out of the way and keeping me posted on the progress of this order. Thank you very much and I’ll be in touch in the future with more business."
Donald Hawkins
Graybar Electric, Baton Rouge, Louisiana

"Thank you for getting this shipped on time and I wish that all our vendors were as easy to work with as your company."
Wes McCullough
Sunnen Products Company, St. Louis, Missouri

"We are up and running and can’t thank you enough for the great effort in pulling this off so fast, definitely our first call vendor."
Brett Baker
DuraVent, Albany, New York

"Your web based quoting system is excellent. Thank you so much for setting up my account."
Jeff Hitchcock
M. Braun Inc, Stratham, New Hampshire

"I sincerely appreciate your professionalism and meticulous assistance with this order.  You are a JOY to work with!"
Amy Norton
Warner Specialty Products Inc, North Haven, Connecticut

"Thanks so much for your analysis and fix for the Siemens CPU 224 module we sent you.  It was a complicated issue that your experience and the facilities of Classic Automation seemed uniquely suited for. I will not hesitate to recommend you to others that work with older automation equipment."
Harley Piltingsrud
Piltech Ltd, Ohio

"You can bet that on moving forward, should I need an electronic component, I’ll speed dial Classic Automation."
Andry Scholem
The Malish Coorporation, Willoughby, Ohio

"Thank you for all your help in this matter! I really appreciated it and wish more suppliers were as professional, polite, and prompt as you!"
Barbara Stark
P.A. Yannacio Associates Inc, Cleveland, Ohio

"Thanks for all of your help and wonderful service."
Shaun Dillon
Accel UK, Redditch, United Kingdom

"I was worried it wouldn’t make it by the end of the month.  Thank you! - Classic has exceeded our expectations time and time again."
Kate Kelly
Integrated Power Services, Folcroft, Pennsylvania

"Thank you for your quick response and resolution with our repaired spares."
David Rock
Energy Australia, Victoria, Australia

"Thank you very much for your thoroughness with this order."
Don Stewart
ePaul Dynamics, Port Washington, New York

"Last week…we ran into a problem at my company. We lost an EPROM from one of our machines that functionally shut us down. We purchased a new EPROM from you and tried to program it ourselves only to discover we could not. Knowing that you not only sell equipment but also refurbish it, we contacted you in the hopes that you could help us. Not only did you say you would help us, you let us bring the part to you the next day and programmed it as we waited. I can’t say enough how much that helped us. And on top of that, all of your employees that I came into contact with were absolutely fantastic."
Richard Howells
PEXCO Engineering Group, Clarks Summit, Pennsylvania