Shipping Information

Fast, flexible delivery on industrial automation parts worldwide. Same-day shipping available on most in-stock products for orders placed before 2:00 PM EST. Contact us to ask more about rush shipping options.

Warehouse operating normally. For emergency orders, same-day shipping is available on in-stock items ordered before 2:00 PM EST, Monday–Friday.

Carriers & Delivery Options

We ship via UPS Ground primarily, and we support a lot of carrier options like FedEx, DHL, TNT, and USPS We can ship on your own carrier account. If you require a specific carrier or service level, note it clearly on your order.

For special documentation needs (e.g. letters of credit), small packages can be shipped cargo-mode. Oversized or heavy items ship on pallets or crates — we can arrange LTL freight, air, or ocean transport, or work directly with your freight forwarder.

Default

Rush Orders? Same-Day Emergency Shipping Available for Most Parts

Standard orders ship in 3–4 business days depending on testing backlog. Urgent orders can often ship same day depending on the parts. Simply select the next day shipping option at check out, or let us know your timeline. Drives typically require 3-business-day processing time for emergency shipping. Contact us if you need the drive quicker.

7 AM EST

Office Opens

2:00 PM EST

Same-Day Cutoff

5:55 PM EST

Last Pickup

6 PM EST

Office Closes

What Happens After You Order?

Parts order

Step 1

Email confirmation

After checking out or requesting a quote, you will receive an email confirming that we have received your order. Your quote will be accepted or your web order will be placed.

Step 2

Dedicated customer service rep

One of our customer service reps will be in touch to verify your part(s) and confirm your shipping details.

Step 3

Tested and ready to ship

After your order details are confirmed, the parts are processed through our testing procedure. Your rep will keep you updated along the way. When your order is ready to ship, you will be notified and provided with tracking information.

Repair service

Step 1

Repair order confirmed

Your quote is accepted or your repair order is placed to initiate the process.

Step 2

Repair Authorization information provided

A customer service rep will contact you with your RA number and instructions for sending your parts to us.

Step 3

Ship your parts to us

Send your parts to our facility using the provided RA instructions and packaging guidance.

Step 4

Receipt confirmed

You will be notified as soon as we receive your parts at our facility.

Step 5

Repair completed

You will be updated when your repair is complete, or contacted if any additional information is needed. You are always covered by a 2-year warranty.

Processing Time

Standard Shipping

Our standard order processing time is 3 business days (5 business days for drives).

Emergency Shipping

For urgent needs, we offer same-day shipping on most items for orders placed before 2:00 PM EST. Simply select your preferred next-day shipping option at checkout, and your order will be prioritized to minimize downtime.Drives typically require a 3-business-day processing time, please contact us if you need the drive quicker.

Repair Services

For repair services, typical turnaround is 2–4 weeks, depending on parts availability and service requirements.

Charges, Tracking & FOB

Pricing: Product prices do not include shipping or insurance. We pre-pay shipping and add it to your invoice at standard carrier rates — no handling fees. Quotes, weights, and dimensions are available on request. For Pro Forma Invoices, specify whether to include shipping or if you'll use your own account number.

Tracking: Your tracking number is emailed automatically once your order ships. Make sure a valid email address is on your order or quote.

FOB Point

Webster, New York — USA

Suburb of Rochester · ~300 mi (500 km) northwest of New York City

Our offer for international orders

Free Prepaid International Shipping for Repair Orders

Sending a part for repair from overseas just got easier. No shipping arrangements, no upfront costs, just send it.

Submit a repair authorization and we handle the rest.

We send you a prepaid label, just box up your part.

We cover the shipping cost to get your part to us.

No fix, no charge. You only pay if we repair it.

CA 2-Year Warranty

Our Return Policy

We want you to be satisfied with your purchase. If a part is defective or you need to return an item, the process below outlines your options and next steps. All returns require a Return Authorization (RA) number issued by Classic Automation before shipment. Items returned without an RA number may be refused. Products must be returned in the same condition as purchased, securely packed, and clearly labeled with the RA number on the outside of the box. Include a description of the issue and a copy of the original invoice or order number. Visit our warranty policy page to learn more.

Warranty Returns

Defective items within the 2-Year warranty period may be returned for a free repair, replacement, or refund. Contact us to obtain an RA number before shipping.

Surplus parts sold by Classic Automation within the warranty period
Repair services performed by Classic Automation within the warranty period

Non-Warranty Returns

Non-warranty returns will not be accepted after 30 days from the invoice date. A 20% restocking fee may apply. Refunds are issued only upon receipt and testing of the returned item.

Surplus parts returned within 30 days of invoice (restocking fee may apply)
Repair services outside warranty scope, subject to evaluation

RA Process

How to Start a Return

Follow these steps to initiate a return or warranty claim. Our team will guide you through the process and respond within 24 hours.

Call +1 585-241-6010 or email customerservice@classicautomation.com to request a Return Authorization (RA) number.

Receive Your RA

You will receive an email confirmation with your RA number and detailed shipping instructions.

Pack & Ship

Securely pack the item, include the RA email printout and a description of the issue, and label the box with your RA number.

Resolution

Once received, our technicians will test the item and process a repair, replacement, or refund based on the warranty status.

Important Shipping Notes

Ship the item to the address provided in your RA email. Do not send returns to our facility without prior authorization. Classic Automation is not responsible for items lost or damaged in transit that are not adequately insured by the sender.

For warranty claims, we may provide a prepaid shipping label at our discretion. For non-warranty returns, the customer is responsible for return shipping costs.

Product Condition Levels

Classic Automation also sells new parts and products. We sell these either as the official distributor or through an official distributor that we have developed a relationship with.

Condition	Description
Used/Refurbished Used	These parts have been previously used, but are in good condition and clean. They have been refurbished but may have minor cosmetic or superficial flaws.
Factory New New	These are new and current items that are procured directly from the manufacturer.
New In Sealed Package New	Parts are new. They have not been used and still have their original package seal intact.
New in Original Package New	These parts are new. The packages were not originally sealed by their original manufacturer.
New In Opened Package New	These parts are new. They have not been used, but their original packaging has been opened or the packaging is significantly aged.
New Without Package New	These parts are new. They have not been used, but their original packaging is no longer available.
Repair Service Service	Classic Automation will repair your item for the price and turnaround time listed. Go to our Repair page to learn more.

Note: Some items may not include all factory new accessories such as mounting brackets, connectors, keys, manuals, CDs, etc. Surplus parts might not be the most recent version, revision or date code currently offered by the original vendor.